General Terms for Inspections

How to book on this website

1. You choose the service, your home, extras and up to three dates. Prices are net. At checkout you see the 19 % VAT and the total.

2. You pay online now (card, Apple Pay, Google Pay and other methods shown at checkout) or choose bank transfer to ONMIR LTD with your reference. We send you an order confirmation by email, with these terms.

3. We confirm one of your dates. If none of your dates works and you do not accept another, we refund everything you paid.

4. If your order includes a civil engineer or architect, they are named in your order confirmation and sign their own part. If you buy as a private person and want a visit within the 14-day withdrawal period, you ask for it at checkout.

VAT: 19 % on every fee · VAT no. follows on your Order Form. All prices: Prices.

The early-start box at checkout reads:

“I ask for the visits to start within the 14-day withdrawal period. I understand that if I withdraw after a visit, I pay the amounts linked to visits made and any failed visit fee, and that my right to withdraw ends after the 14 days, or earlier once all services are fully done.”

If you withdraw online (Withdraw from contract here), you see a receipt with the date and time. We send you the acknowledgement by email or WhatsApp by the next working day.

We keep your report and its photos for 10 years after the check. Your lawyer interprets legal title; Etimo does not.

Your inspector, the Professional and repair teams

Your inspector, a professional property consultant and condition surveyor, visits and signs the inspector’s part of the report. A civil engineer or architect registered with ETEK, named in your Order Form, does and signs their own services, in their own name.

If you hire a repair team we recommend, Etimo receives a fee.

• Your report goes to the repair teams only if you tick a box to ask for a quote.
• On a new-build, the developer fixes the snag list. We do not quote repairs for it.

On the day: access and safety

• Please make sure we can get into every room and area in your order, including the roof terrace, pool plant or outbuildings if you chose them (Terms 2.8).
• If you cannot be there, arrange keys or someone to open the home, such as the developer, the agent or the owner. For a home you are buying, please arrange the owner's permission for the visit.
• If possible, have water and electricity connected. If not, the report lists what could not be tested.
• Tell us before the visit about pets, alarms or anything unsafe.
• Tell us about known defects and past repairs, and send any reports, drawings or permits you have (Terms 2.7).
• Your inspector takes photos inside and outside the home for your report. Please tell anyone who lives there.

1. Who is who

1. 1.1 Etimo is ONMIR LTD, trading as Etimo, reg. no. HE 496247, 27 Zeus, Olympus Village, Flat/Office 67A, Tsada, 8540 Paphos, Cyprus · [email protected] · +357 9791 6892.

2. 1.2 The Customer is the person or company named in the Order Form, as a private person or a business. A representative named there may fix dates, instruct and receive reports for the Customer.

3. 1.3 The Professional is the civil engineer or architect named in the Order Form and registered with the Cyprus Scientific and Technical Chamber (ETEK), who signs the Order Form as a party and confirms the listed services are within their ETEK discipline.

4. 1.4 The Surveyor is Etimo's property consultant and gives no engineering or architectural opinion.

2. The services

1. 2.1 Each party does only the services the Order Form lists for it, at the listed visits and dates.

2. 2.2 The Professional does their services in their own name, under their own ETEK registration and professional judgement, and is responsible to the Customer for their findings, opinions and certificates. Etimo is responsible to the Customer for its own services: choosing a registered and insured Professional (4.2), booking, coordination, the Surveyor's findings, payments, refunds and sending reports. Etimo does not review or change the Professional's work.

3. 2.3 Each party signs its own report section; Etimo emails them to the Customer as PDF.

4. 2.4 Inspections are visual: nothing is opened up or damaged, installations are looked at, not tested. A report shows the Property on the visit day, as far as it could be reached without risk, and is one input for the Customer's own decision. Unless the Order Form says so, it excludes hidden defects and valuation; title, permits and other legal matters stay with the Customer's lawyer.

5. 2.5 Where the Order Form includes documents, the Customer gets them to Etimo at least 5 working days before the visit. The Professional compares the Property with them as supplied and lists what was missing, without checking that they are the latest or official version.

6. 2.6 Where the Order Form includes contact with a developer, contractor or authority, Etimo and the Professional may name the Customer and the Property, ask in writing and record answers as received. They do not negotiate or act for the Customer, give no opinion on legal responsibility and are not responsible for missing or late answers.

7. 2.7 Before the first visit, the Customer tells Etimo all known defects, past repairs and water, structural or safety problems, and sends any reports, drawings or permits they have. Neither Etimo nor the Professional is responsible for a problem the Customer knew of and did not report.

8. 2.8 The Customer arranges access and any consent of the owner, developer or tenant.

9. 2.9 If a visit depends on an event (such as completion being announced), the Customer emails Etimo the date at least 10 working days ahead and Etimo offers a visit within 10 working days. Accepting delivery first does not cancel the visit.

10. 2.10 If the event has not happened by the long-stop date in the Order Form (if none, 12 months after signing), any party may end the open services by email, or Etimo may offer a new fee; without the Customer's email acceptance within 14 days, those services end. The Customer pays for services done at the linked amounts; Etimo refunds the rest.

3. Fee and payment

1. 3.1 Fee, VAT and payments are in the Order Form, each payment linked to a visit or report. If none are set, 50 % is due on signing and the rest within 7 days of Etimo's email that the last report is ready.

2. 3.2 Bank transfer only, in euro, to ONMIR LTD, IBAN LT04 3130 0101 1415 0795, with the order reference. Etimo never changes bank details by email; if other details arrive, do not pay and call Etimo.

3. 3.3 A payment counts when the full amount reaches Etimo's account; each side pays its own bank charges.

4. 3.4 Etimo books a visit, or sends a report, once the payment linked to it has arrived. A payment for work already done stays due even if the Customer no longer wants the report.

5. 3.5 Late payment: a business Customer owes interest and the € 40 recovery fee under Cyprus Law 123(I)/2012 and pays without deduction or set-off; a private person owes interest at the Cyprus statutory rate.

4. Responsibility

1. 4.1 The Professional holds professional indemnity insurance of at least € 300,000 per claim, as listed in the Order Form, and keeps cover for claims made up to 6 years after the last report.

2. 4.2 Etimo checks the Professional's ETEK registration and insurance certificate before each order and records the date in the Order Form.

3. 4.3 Etimo's total liability for all claims connected with an order, in contract, negligence or otherwise, is limited:

   1. 4.3.1 towards a business Customer, to the net fee of that order;

   2. 4.3.2 towards a private person, to the amount stated in the Order Form, which is the professional indemnity cover per claim Etimo holds when the order is signed.

4. 4.4 Towards a business Customer, Etimo is also not liable for indirect loss, lost profit, a lost deal, lost rent, loss of value of the Property or the cost of other advisers. A business Customer reports any complaint in writing, with details, within 12 months of Etimo's email that the last report is ready, or loses it.

5. 4.5 Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, wilful misconduct or gross negligence.

6. 4.6 Each party keeps the copyright in its reports and photos. The Customer may use a report for their own decision and show it to their lawyer, lender, insurer, seller or developer, but not publish, sell or pass it to another buyer; no one else may rely on it. Etimo may use anonymised findings and photos for quality and marketing.

7. 4.7 If the Professional cannot continue (lost registration or insurance, illness, leaving practice), Etimo may offer a replacement with the same ETEK discipline and insurance, who joins by an addendum once the Customer accepts by email. Without an accepted replacement within 14 days, any party may end the Professional's remaining services as in 2.10. The leaving Professional stays responsible for work done.

5. Cancellation, failed visits and withdrawal

1. 5.1 Cancellation by the Customer. The Customer may cancel a visit, or the whole order, by email, free until 48 hours before that visit (for the whole order, the next visit), and pays only for services already done, at the linked amounts. If the Customer cancels later:

   1. 5.1.1 a business Customer owes the payment linked to that visit (if none, 50 % of the fee) and nothing more for it. The parties agree this is a reasonable pre-estimate of Etimo's loss: the Professional's cancellation charge, the preparation done and the visit slot that can no longer be sold. Etimo keeps records of these;

   2. 5.1.2 a private person owes the fixed late cancellation fee per visit in the Order Form and gets any other payment for that visit back. It reflects the cancellation charge Etimo pays the Professional and the visit time blocked for the Customer, and is the most the Customer owes for it.

2. 5.2 A visit that cannot go ahead. If a visit cannot take place because access is not given, or is stopped for an unsafe condition the Customer knew of and did not report, the Customer owes the same as for a late cancellation under 5.1. If it is stopped for an unsafe condition the Customer did not know of, 5.4 applies.

3. 5.3 Withdrawal by a private person. A private person who signs at a distance or away from Etimo's office has the legal right under Law 112(I)/2021 to withdraw from the whole order within 14 days from the day after signing, without giving a reason, by the form below or any clear statement to [email protected]. This right stands on its own; 5.1 and 5.2 do not reduce it. Visits in these 14 days happen only if the Customer ticks the early-start box in the Order Form. On withdrawal Etimo refunds all payments. After an early start, the Customer pays only the amounts linked to visits made before withdrawal and any fee already owed under 5.2; Etimo refunds the rest. The right ends after the 14 days, or earlier once all services are fully done after an early start.

4. 5.4 Other delays. If a visit cannot be done for weather, strike, illness or a similar reason, a new date is agreed at no extra cost and no one is liable for the delay. Without one within 14 days, the open services end and Etimo refunds what was paid for them.

5. 5.5 Refunds. Etimo refunds by bank transfer to the paying account within 14 days of the cancellation, withdrawal or ending.

6. Personal data

Etimo and the Professional are separate controllers under the GDPR. For the order only, Etimo shares the Customer's contact details, Property address, documents and photos with the Professional, and the Customer's name and the Property under 2.6. Each party's privacy notice (Etimo's on etimo.cy, the Professional's on request) explains retention and the Customer's rights.

7. Law and signing

1. 7.1 Cyprus law applies. The courts of Cyprus decide any dispute, for a business Customer exclusively. A private person may also go to the courts where they live if the law gives them that right.

2. 7.2 Complaints go to [email protected]. Etimo replies within 14 days and passes a complaint about the Professional's work to the Professional and their insurer.

3. 7.3 The Order Form and these terms are the whole agreement with the Customer and win over any quote, email or website. The Customer may transfer it or a report only with Etimo's written consent. Only visit dates, a new fee (2.10) and a replacement Professional (4.7) are agreed by email; any other change, including extra services, needs an addendum signed by Etimo and the other parties concerned. If one rule is invalid, the others still apply.

4. 7.4 Etimo sends the Order Form and these terms as one PDF before signing and the signed PDF to each party after. "Signing" is the date the last party signs. Electronic signatures bind; the e-signature record is part of the signed copy.

Withdrawal form

(private persons only)

To ONMIR LTD (Etimo), 27 Zeus, Olympus Village, Flat/Office 67A, Tsada, 8540 Paphos, Cyprus, [email protected]. I withdraw from the order ref. no. __________ dated __________. Name __________ · Address __________ · Signature (paper only) __________ · Date __________

Or use the withdrawal form page, or withdraw online: Withdraw from contract here.

If we cannot agree

• If we cannot settle your complaint, we tell you in writing which alternative dispute resolution (ADR) body can deal with it, and whether we will take part. ADR bodies in Cyprus are listed by the Cyprus Consumer Protection Service. For property and building matters, one listed body is the Cyprus Technical Chamber (ETEK) Alternative Dispute Resolution Centre, which handles consumer disputes on building, property and technical services.
• You can also contact the Cyprus Consumer Protection Service: 2 Agapinoros Street, Iris Tower, 1421 Nicosia, phone +357 22 200 900, [email protected], consumer.gov.cy.
• If you live in another EU country, the European Consumer Centre Cyprus can help: phone +357 22 867 177, [email protected].

How we use your details: Privacy notice.